Shipping Policy

Thank you for shopping with Zenvora Store. We are committed to making your shopping experience simple, reliable, and convenient. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will begin processing on the next business day.

During sales events, holidays, or periods of unusually high order volume, processing may take a little longer. If there is a significant delay, we will make reasonable efforts to keep you informed.

2. Delivery Times

After your order has been processed and shipped, estimated delivery times are:

• Standard Shipping: 7–15 business days

• International Shipping: 10–20 business days

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, shipping carrier, customs clearance, weather conditions, holidays, and other circumstances outside our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Zenvora Store may offer free shipping promotions or other shipping discounts. Any applicable promotion will be clearly communicated on our website.

4. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing your tracking information.

Please allow up to 48 hours for tracking information to become active after the order has been shipped.

If your tracking information has not updated for several days, please contact our support team and we will assist you.

5. International Shipping

Zenvora Store may ship products to selected countries and regions.

International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country. Unless explicitly stated otherwise at checkout, these charges are the customer's responsibility.

Customs procedures may also cause delays that are outside our control.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice that your shipping address is incorrect, please contact us as soon as possible after placing your order. We will try to correct the information before the order is shipped.

Once an order has been shipped, we may not be able to change the delivery address.

Zenvora Store is not responsible for orders delivered to an incorrect address because incorrect or incomplete information was provided by the customer.

7. Lost, Delayed, or Stolen Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's procedures and circumstances.

If your package appears to be delayed, please contact us so that we can help investigate the shipment.

If tracking shows that your package was delivered but you have not received it, please first check with household members, neighbors, building management, or the delivery location.

Zenvora Store may work with the shipping carrier to investigate the issue, but we cannot guarantee replacement or reimbursement for packages confirmed as delivered.

8. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

We may request photographs or videos of the damaged product and packaging to help us investigate the issue and determine the appropriate resolution.

Please do not dispose of the damaged packaging until the matter has been reviewed.

9. Product Availability and Split Shipments

If your order contains multiple products, your items may be shipped separately depending on product availability and fulfillment locations.

You may therefore receive multiple packages for a single order.

You will not necessarily be charged additional shipping fees solely because your order is shipped in multiple packages unless otherwise stated at checkout.

10. Shipping Delays

Zenvora Store is not responsible for delays caused by circumstances beyond our reasonable control, including:

• Severe weather

• Natural disasters

• Customs delays

• Public holidays

• Carrier disruptions

• Incorrect shipping information

• High shipping volumes

• Government restrictions

• Other unforeseen circumstances

We will make reasonable efforts to assist customers when such situations occur.

11. Order Cancellation

If you need to cancel an order, please contact us as quickly as possible after placing it.

Cancellation requests cannot always be guaranteed because orders may enter processing or shipping shortly after purchase.

Once an order has been shipped, cancellation may no longer be possible. In such cases, our Refund & Return Policy will apply.

12. Contact Us

If you have any questions about your order or our Shipping Policy, please contact Zenvora Store through the contact information provided on our website.

When contacting us regarding an order, please include your order number so that we can assist you more efficiently.

Zenvora Store

Email: www.zenvorasupport@gmail.com

Store: Zenvora Store

We appreciate your trust and look forward to serving you.

Thank you for shopping with Zenvora Store.