Refund policy

Refund & Return Policy

At Zenvora, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible product, you may request a return or refund according to the terms below.

1. Return Period

You may request a return within 7 days of receiving your order.

To be eligible for a return, the product must generally be:

  • Unused and in its original condition.

  • In the original packaging, where applicable.

  • Complete with accessories, manuals, tags, and other included items.

  • Accompanied by your order details or proof of purchase.

Products that do not meet these requirements may be refused for return.

2. Damaged or Defective Products

If your product arrives damaged, defective, or broken, please contact us within 48 hours of delivery.

Please provide:

  • Your order number.

  • Clear photos of the product.

  • Photos of the packaging.

  • A short video showing the issue, if necessary.

Our team will review the information and determine whether the product qualifies for a replacement, return, or refund.

3. Wrong Product Received

If you receive a product different from the one you ordered, contact us within 48 hours of delivery.

After verification, we may provide a replacement or refund, depending on the circumstances and product availability.

4. Change of Mind

Returns due to a change of mind may be accepted within the 7-day return period only if the product is unused, unopened where applicable, and in its original condition.

The customer may be responsible for return shipping costs in such cases.

5. Non-Returnable Products

For hygiene, safety, and product-quality reasons, certain products may not be eligible for return, including:

  • Opened beauty and personal-care products.

  • Used personal-care or hygiene products.

  • Products damaged through misuse.

  • Products that have been modified or repaired without authorization.

  • Items missing original packaging or accessories.

  • Gift cards or digital products, where applicable.

  • Products specifically marked as non-returnable on the product page.

Additional exclusions may apply where required by applicable law.

6. Return Shipping

If the return is due to receiving a damaged, defective, or incorrect product, Zenvora may cover reasonable return shipping costs where the claim is verified.

For returns due to customer preference or change of mind, the customer may be responsible for return shipping costs.

Do not send products back without contacting us first. Unauthorized returns may not be accepted.

7. Refund Process

Once your returned product is received and inspected, we will notify you about the status of your refund.

If your refund is approved, the applicable amount will be processed through the original payment method whenever possible.

Depending on your payment provider or bank, it may take additional business days for the refund to appear in your account.

8. Partial Refunds

In certain circumstances, only a partial refund may be provided, including where:

  • The product shows signs of use.

  • The product is damaged after delivery due to customer handling.

  • Parts or accessories are missing.

  • The product is returned in an incomplete condition.

9. Late or Missing Refunds

If your approved refund has not appeared within the expected processing period:

  1. Check your bank or payment account.

  2. Contact your payment provider.

  3. Contact Zenvora if the refund still cannot be located.

We will assist you in checking the status of the refund.

10. Order Cancellation

If you want to cancel an order, contact us as soon as possible after placing it.

Cancellation requests cannot always be guaranteed because orders may be processed or shipped quickly.

Once an order has been shipped, it may no longer be possible to cancel it and you may need to follow the applicable return procedure.

11. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information.

If an order is returned because of an incorrect or incomplete address, refusal to accept delivery, or failure to collect the package, additional shipping or return costs may apply.

12. Refunds for Lost Packages

If a package is confirmed as lost by the shipping carrier, Zenvora will review the case and determine the appropriate solution based on the carrier's investigation and applicable circumstances.

A refund or replacement is not automatically guaranteed solely because a delivery is delayed.

13. Exchanges

Where possible, Zenvora may offer an exchange for an eligible defective, damaged, or incorrect product.

If the exact product is unavailable, we may offer an alternative solution, such as a refund.

14. How to Request a Return or Refund

To request a return or refund, contact our customer support team with:

Order Number:
Customer Name:
Reason for Return:
Photos/Videos: Where applicable

Our support team will provide further instructions if your request is eligible.

15. Policy Changes

Zenvora reserves the right to update or modify this Refund & Return Policy when necessary.

Any changes will be posted on this page with an updated "Last Updated" date.

16. Contact Us

For questions regarding returns, refunds, replacements, or exchanges, please contact:

Zenvora
Email: www.zenvorasupport@gmail.com
Website: Zenvorastore.site

By placing an order with Zenvora, you acknowledge that you have read and understood this Refund & Return Policy.